Refund & Cancellation
If you change your mind about your order once the books have arrived, then we will happily exchange them / refund you once the 'unused' / 'unmarked' and in their original packaging books have arrived back at the agreed return destination, however the customer is liable for all shipping costs. Returns are accepted for any reason within the 30-day (beginning on the date on the dispatch form) or within 9 working days of receiving goods. Please Note Please mention your reference of the order number and item number/ISBN(s) Contact us at Email, where will advise you where to return your item. If possible, return the item(s) with the original dispatch note and in the original packaging.
Please note that Facsimile Publisher will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item. The Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.Refunds are normally processed within a week of receipt of the returned item or within 30 days of cancellation. We will do our best to provide replacement copies of undelivered or returned items when requested, but Facsimile Publisher only obligation will be to refund purchase costs.
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