Quality Management Of Hospitals

Book Code: 1111025365976

Dr. Farooq A. Jan (M.D) (Prof Hospital Administration)

ABOUT THE BOOK

The focus of this book is at the academic discipline level and also at the individual level. Exploration requires more than one discipline, but due to compartmentalization, every discipline works in a limited area of knowledge. That is why it does not suffice to meet the requirement of the problem with a single or compartmentalized system of knowledge. In order to give justice to the issue undertaken interdisciplinary or holistic approach to knowledge is always appropriate and productive.

At the individual level more and more people from various disciplines will be inducted or accommodated in the interdisciplinary system of approach to knowledge building. The overall benefits of interdisciplinary system of knowledge building will have a comprehensive and elevated scope.

In the name of specialization, less and less inclusiveness is achieved whereas in case of interdisciplinarity it moves in reverse order, from narrow to greater and higher state. Hence more and more people from varied disciplines shall be accommodated in the stream of knowledge building, leading to inclusion of the individual, with varied potential, in to the system.

This book will study the higher education system in India, at a macro level, leading to the studies of streams from the social sciences to the professional, ultimately revealing the greater outputs o f interdisciplinary or holistic knowledge building processes. It shall exemplify this process with a curricular fabric integrating the social sciences and pure sciences including technology and come up with a curricula that creates holistic human resources with a balance between the mental and the manual and thus leading to inclusiveness of the individual and social variety.

This book shall be of use to policy makers, academicians, researches and students.

ABOUT THE AUTHOR

Prof Farooq Jan graduated from Govt Medical College Srinagar in 1995 and did his M.D in Hospital Administration in year 2002 from SKIMS Deemed University. After completing senior residency at SKIMS he joined as faculty in 2005. Prof Jan has more than 60 Publications in leading National and International Journals, Book and four Book Chapters to his credit. He is member of “Hemovigilance Programme of India”. He is on the advisory council of Diplomat of National Board for Hospital Administration. He is member of J&K Nursing Council. He has served as member of Editorial Board of Journal Academy of Hospital Administration. He has served as Medical Supdt. SKIMS for more than seven Years, HOD Hospital Administration for more than three and Half years and Chief of Materials Management SKIMS for more than three years. Currently Prof Jan is Medical Superintendent SKIMS. Prof Jan is Post Graduate Guide w.e.f July 2010 and has guided more than 15 students in their thesis projects. Has served as examiner for M.D. Hospital Administration at SKIMS, PGI Chandigarh, Medical College Nellore,National Board of Examinations, Nizam's Institute of Medical Sciences, Kasturba Medical College Manipal, and for Faculty Selection at PGI Chandigarh and AIIMS Bathinda. Has been appointed as NBE assessor for starting DNB course at Govt Medical College Jammu.

CONTENTS

Foreword ..................................................................................................................................................................7
Preface..................................................................................................................................................................... .9
Acknowledgments......................................................................................................................................................11
1. History and Evolution of hospitals ..........................................................................................................................13
2. Quality in Health Care ............................................................................................................................................21
3. Total Quality Management ......................................................................................................................................27
4. Tools of Quality Management..................................................................................................................................43
5. Indicator in Quality Improvement.............................................................................................................................59
6. Hospital Accreditation.............................................................................................................................................65
7. Rights of the Patients .............................................................................................................................................129
8. Quality in Laboratories ..........................................................................................................................................133
9. Techniques of Management ...................................................................................................................................139
10. Marketing and Quality..........................................................................................................................................197
11. Evaluation ...........................................................................................................................................................205
12. Developing Practices for Safety ............................................................................................................................211
13. Health Care Financing ..........................................................................................................................................231
14. Private-Public Partnerships in Health Care ............................................................................................................251
15. Indian Public Health Standards for District and Sub-District Hospitals ...................................................................257
16. Important Legislations ...........................................................................................................................................285
17. Hospital Architecture .............................................................................................................................................365
18. Hospital Infection Control Measures .......................................................................................................................379
19. Covid 19 and Hospital Preparedness ......................................................................................................................395
20. Digital Hospital .......................................................................................................................................................415
21. Making Most Of Manpower.....................................................................................................................................435
22. Managing organizations .............................................................................................................................................449
23. Violence in Hospitals .................................................................................................................................................461
24. Utilization of Operation Theatre .................................................................................................................................469
25. Crisis Management in Hospital ...................................................................................................................................481
26. Disaster Evacuation Protocol .....................................................................................................................................501
27. Drug Utilization .........................................................................................................................................................509
28. Energy Efficiency in Hospitals .....................................................................................................................................515